Master Subscription Agreement

Agreement

This Master Subscription Agreement applies when a customer, organization, or authorized user accesses or uses an OpsForge Tech subscription service, trial, product portal, API, connector, Terraform provider, or related hosted product capability. If you use the services on behalf of an organization, you represent that you have authority to bind that organization.

Access and use

Subject to the applicable order, trial, subscription, or accepted product terms, OpsForge Tech grants the customer a limited, non-exclusive, non-transferable right to access and use the services during the applicable term for internal business purposes.

Customers may not resell, sublicense, reverse engineer, interfere with, probe, overload, or misuse the services, except where expressly permitted in writing or by applicable law.

Trials and free services

Free trials, previews, beta features, early access features, or evaluation services may be limited, changed, suspended, or discontinued. They are provided for evaluation and may not include all production features, commitments, support levels, or availability expectations.

Customer data

Customer data means information submitted to, generated in, or connected with the services by or for the customer. For SecretOps, customer data may include secret metadata, ownership records, dependency records, lifecycle evidence, configuration details, integration references, audit notes, and related operational records.

SecretOps is not a vault and is not intended to store secret values, credentials, passwords, tokens, private keys, or other secret material. Customers are responsible for ensuring that secret values are not submitted to fields intended for metadata, notes, names, references, or evidence.

Security and privacy

OpsForge Tech uses reasonable administrative, technical, and organizational safeguards appropriate to the nature of the services. Customer data is handled as described in the Privacy Statement, Cookie Policy, applicable orders, and any additional written data protection terms agreed by the parties.

Customers remain responsible for their own identity providers, cloud accounts, vaults, secret managers, repositories, CI/CD systems, access controls, users, configurations, and approval processes.

Integrations and third-party services

The services may connect with third-party platforms such as cloud providers, vaults, source control systems, CI/CD systems, identity providers, ITSM tools, or other customer-selected services. Customer is responsible for authorizing those integrations, maintaining third-party accounts, and complying with third-party terms.

OpsForge Tech is not responsible for third-party service outages, changes, data, permissions, APIs, or security practices outside its control.

Availability and support

OpsForge Tech will use commercially reasonable efforts to operate hosted subscription services reliably. Availability, support response targets, maintenance windows, or service credits apply only if stated in an order, service schedule, or written agreement.

Fees and payment

Paid subscriptions, usage, professional services, support, onboarding, or add-ons are billed according to the applicable order or accepted commercial terms. Fees are non-refundable except where stated in writing or required by law. Taxes, bank fees, foreign exchange charges, and similar amounts are the customer’s responsibility unless otherwise stated.

Confidentiality

Each party may receive non-public business, technical, security, financial, or operational information from the other. The receiving party will use reasonable care to protect confidential information and will use it only for purposes related to the agreement, services, support, security, or legal compliance.

Customer responsibilities

Customers are responsible for user access, administrator actions, submitted data, integration permissions, compliance requirements, internal approvals, backup practices, production change decisions, and use of outputs or recommendations from the services.

Compliance with laws

Each party will comply with laws applicable to its performance under this agreement. Customers are responsible for determining whether the services are suitable for their regulatory, security, privacy, procurement, recordkeeping, and industry obligations.

Intellectual property

OpsForge Tech and its licensors retain all rights in the services, software, APIs, product design, documentation, templates, connectors, and related technology. Customers retain rights in their customer data. Feedback may be used by OpsForge Tech to improve services without restriction or obligation.

Warranty disclaimer

Except for commitments expressly stated in a signed written agreement, the services are provided on an "as is" and "as available" basis. OpsForge Tech does not warrant that services will be uninterrupted, error-free, completely secure, or suitable for every customer environment or compliance requirement.

Indemnity

Indemnity obligations apply only to the extent stated in an applicable signed agreement, order, or mandatory law. Otherwise, each party is responsible for claims arising from its own unlawful conduct, misuse, or breach of agreed obligations.

Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, punitive, or lost-profit damages arising from this agreement or the services. Any aggregate liability will be limited to the amounts paid or payable for the applicable services during the period stated in the applicable order or, if no period is stated, the prior twelve months.

Term and termination

The subscription term is stated in the applicable order, trial, or accepted terms. Either party may terminate as permitted by the applicable order or written agreement. OpsForge Tech may suspend access for non-payment, security risk, unlawful use, material misuse, or conduct that threatens the services, customers, or third parties.

Effects of termination

Upon termination or expiration, access to the services may end. Customer should export needed records before termination where export is available. OpsForge Tech may retain limited records as required for legal, security, backup, tax, dispute, or legitimate business purposes.

Publicity

OpsForge Tech will not use a customer’s name or logo for public marketing without permission, unless allowed in a separate written agreement.

Notices

Operational notices may be provided through the product, email, website, or administrator contact information. Legal notices should be sent through the contact channel identified by OpsForge Tech or in the applicable agreement.

Assignment

Customers may not assign this agreement without prior written consent, except as part of a merger, acquisition, corporate reorganization, or sale of substantially all assets where the assignee assumes the obligations. OpsForge Tech may assign this agreement as part of a corporate transaction or reorganization.

Force majeure

Neither party is responsible for delay or failure caused by events beyond reasonable control, including internet failures, cloud provider outages, labour disruptions, disasters, war, cyber incidents affecting third parties, government action, or utility failures.

Governing law

This agreement is governed by the laws of Ontario, Canada and the applicable laws of Canada, without regard to conflict of law principles. Courts located in Ontario will have jurisdiction where legally permitted.

Changes

OpsForge Tech may update this Master Subscription Agreement from time to time. The updated version will be posted on this page. Where required, continued use after the effective date of an update means acceptance of the updated terms.

Contact

Questions about this Master Subscription Agreement can be submitted through the contact page or sent to OpsForge Tech in Ottawa, Ontario, Canada.